Tuesday, 20 September 2016

Change in Provider for Emergency Out of Country/Province Travel Assistance

Sun Life, the University's academic and support staff benefits provider, has introduced a new travel assistance provider. Effective October 3, 2016, Allianz Global Assistance will be the provider of emergency out-of-country and out-of-province travel assistance services.

Sun Life, the University of Alberta's provider for health, dental and prescription drug benefits and travel assistance services has introduced a new travel assistance provider. Effective October 3, 2016, AZGA Service Canada Inc. (Allianz Global Assistance) will provide emergency out-of- country and out-of- province travel assistance, replacing the current provider, Europ Assistance USA, Inc. 

Allianz Global Assistance will be providing the same services plan members currently receive, and there will be no change in the toll free contact numbers to access emergency travel assistance. 

While Sun Life updates their materials, if you have travel plans close to and/or during October 3, 2016, you may wish to print, complete and carry the temporary wallet card. Access this card and additional information, including an FAQ, by reading the Travel Provider Change communication.

If you have any questions related to the transition, please contact the Customer Care Centre at 1-800-361-6212 Monday to Friday 8 a.m. to 8 p.m. ET.