Monday, 7 November 2016

Changes to Sun Life Mobile App

Sun Life will be decommissioning the my Sun Life mobile web app (m.mysunlife.ca) and BlackBerry app on November 20, 2016 to focus support on the Android and Apple iOS plaforms.

Sun Life usage statistics show that 99% of people who use their online services are using devices that support the Android or Apple iOS platforms. Given this trend, Sun Life has decided to decommission their my Sun Life mobile web (m.mysunlife.ca) and BlackBerry applications. This change will allow Sun Life to make regular enhancements to their Apple iOS and Android offerings and focus on continuously improving their capabilities for plan members.

How will this change impact you?

  • Effective November 20, 2016 plan members using Blackberry devices that run BB 10 or earlier operating systems and those who access mobile web app through their smartphone’s browser will no longer be able to do so. Members who access Sun Life through mobile web (m.mysunlife.ca) and Blackberry applications will be encouraged to download their native apps. 
  • Members using smartphones that support Apple iOS or Android operating systems -- including BlackBerrys that are running Android -- are encouraged to download the my Sun Life Mobile app from the Apple App Store or the Google Play Store. 
  • Anyone who is not able to take advantage of the Apple iOS or Android apps will continue to have complete access to their accounts and Sun Life's website functions through the desktop version of the website at mysunlife.ca
For more information, please see the Sun Life communication

If you have any questions, please contact the Sun Life Customer Care Centre at 1-800-361-6212, Monday to Friday, 6:00 am to 6:00 pm.